Shipping & Delivery
1.What shipping methods do you offer?
We may ship orders by FedEx, UPS, USPS, DHL, 4PX Postage, SF Postage.
2.Do you ship to my area?
We currently ship to US.
To enquire about shipping to a different destination, please contact us.
3.How long does it take to get my products?
It takes about 7-10 business days. More details please refer to our shipping policy.
4.How much does it cost?
Free Shipping Within US.
Warranty & Repair
1.Do you offer warranty for your products?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Payments & Safety
1.How to buy and pay on this website?
Our products can be purchased directly online, and the payment gateway is PayPal.If you encounter payment problems, please contact us directly.
2.Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
3.What are the payment methods you support?
Onlinehotpicks supports PayPal payment.We will send you an email notification when payment has been made.
4.Do you accept bulk orders?
Yes. Please contact us to get more details.
Returns & Refunds
1.Do you offer refunds?
Yes. More details please refer to our refund policy.
2.How long does it take to get a refund?
Refunds are processed within 15 days from when we receive the item(s).
3.What is your return process?
Please contact us at the first time by email:info@charmingkey.comWe will give you the appropriate return address.The unauthorized return is not acceptable.
4.How much can I get refunded?
If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)